Q: What is your warranty service?
A: We offer 12 months warranty period.
We offer replacement if the goods is defective within 30 days after you receive the goods.
We offer full repair service if the goods is defective within 12 months after you receive goods.
We offer free spare parts like touch screen, battery, pcba, car charger, usb cables within warranty period.
Q: I saw same product from other supplier, and price is very cheap, why is yours so expensive?
A: As for car camera and sports camera, same design can be made with different chipset, different sensor, different lens, different shells material, different battery, different cables, different voltage, different resolution, so the prices are much different based on different configuration.
For example, model G30 made of Generalplus 6624, its price is from USD5 to USD7, but model G30 made of Generalplus2248 with wifi, the price is USD24 to USD27, That's big distance.
As for GPS Navigation, same shell with different memory, different functions, different screens and different accessories will be with different prices. So specification is very important.
And quality control is very important, we control our goods defective ratio less than 1%.
Because bad quality is make a lot of aftersale work, it would bring much more loss than what we paid for good quality.
Q: What shipping method do you use? How long time can i receive the goods
A: We ship goods by three ways:
1: Door to Door Shipping by express like DHL, UPS, TNT, FEDEX, ARAMEX and so on, they takes 5 to 10 days to arrive destination.
2: Door to Airport Shipping by common Air, it takes arround 10 days to arrive destination airport, you will have to get declarance done in destination Customs, and pick up goods by yourself.
3: Door to Seaport shipping by sea, it takes arround 30 to 60 days according to the destination position, you will have to get declarance done in destination Cutsoms, and pick up goods by yourself.
Q: What payment method do you accept?
A: We accept TT, L/C, Western Union, Paypal, Credit Card, Payoneer, and so on.